Last Updated: 22 December 2025

This Privacy Policy explains how PT. Luxso Villas and Resorts and our subsidiaries and affiliated companies (collectively, “Luxso”, “we”, or “us”) collect, use, and disclose (“process” or “processing”) personal information about you when you access or use our website (the “Site”), contact our customer service team, engage with us on social media, stay in our properties, or otherwise interact with us.

This Privacy Policy does not apply to third-party websites, mobile applications, or services that may link to or from our Site. Please refer directly to the privacy policies of those third parties to understand their data practices.

We may amend this Privacy Policy from time to time. When we make changes, we will update the date shown above. We encourage you to review this Privacy Policy whenever you access the Site.

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1. Personal Information We Collect

We collect information from you directly, from the devices you use, and from third parties. We may combine information collected through the Site with information obtained through our interactions with you and other business records. We may use or share information that has been aggregated (compiled into statistics that do not identify an individual) or de-identified (stripped of unique identifiers so that it cannot be linked to an individual) at our discretion.

Personal Information Collected Directly from You

We collect personal information you provide directly to us. For example, we may collect information when you fill out a form, enter your details into a guest book, participate in a giveaway or promotion, make a booking, engage with us on third-party social media platforms, request customer support, or otherwise communicate with us.

The types of personal information we may collect include:

·        Your name

·        Billing and shipping address

·        Location

·        Email address

·        Telephone number(s)

·        Payment information

·        Date of birth

·        Gender

·        Any other information you choose to provide

Children’s Privacy

Our website is not intended to be used independently by children or minors. We do not knowingly collect personal data directly from children without the involvement or consent of a parent or legal guardian. Where bookings include children, any personal information relating to them is provided by a parent or legal guardian solely for the purpose of completing the booking and delivering our services. Parents and legal guardians are responsible for ensuring that any personal data submitted about a child is accurate and provided with appropriate consent.

Personal Information Collected Automatically

When you access or use our Site, stay in our properties, or transact with us, we automatically collect certain information, including:

Transactional Information:
Details of bookings or purchases, including stay dates, purchase amounts, and transaction locations.

Device, Log, and Usage Information:
Information relating to your browsing activity, such as browser type, access times, pages viewed, links clicked, IP address, and the webpage visited prior to reaching our Site.

Cookies and Similar Technologies:
We (and our service providers) use cookies, web beacons, and similar technologies to gather information. Cookies help us understand usage patterns, recognise your preferences, and offer a more customised experience. Web beacons (also called pixel tags or clear GIFs) assist in delivering cookies, counting visits, and analysing engagement. For more information about cookies and how to disable them, see the “Your Rights and Preferences” section below.

Location Tracking:
We may use location-based services to personalise marketing communications, such as sending geographically relevant messages or adjusting communication timings to suit your time zone.

Personal Information from Other Sources

We may receive information about you from other sources, including social media platforms, business partners, and public databases. If you sign in to your account through a social media site, we may access certain information from that platform—such as your name and account details—depending on its authorisation procedures.

Personal Information We Derive

We may generate inferences about you based on the information we collect. For example, we may infer your location from your IP address or identify potential interests based on your browsing behaviour.

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2. How We Use Personal Information

We use the personal information we collect to operate our business, provide our services, and enhance your experience. Uses include:

·        Providing, maintaining, and improving our Site, including creating and managing your account and delivering more relevant content

·        Completing transactions and fulfilling contractual obligations

·        Detecting and preventing security incidents or fraudulent activity

·        Monitoring and analysing usage trends and Site performance

·        Displaying advertisements relevant to your interests

·        Conducting internal research and development

·        Authenticating users and sending updates, alerts, and administrative messages

·        Responding to your enquiries and providing customer support

·        Communicating with you about services, opportunities, events, and updates (see “Your Rights and Preferences” for opting out)

·        Debugging and repairing issues affecting Site functionality

·        Complying with legal obligations

·        Facilitating giveaways, contests, and promotions

·        Any other purpose disclosed to you at the time of data collection

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3. How We Share Personal Information

We may share your information as follows or as described elsewhere in this Privacy Policy:

·        With third-party vendors, service providers, outsourced companies, and consultants who require access to your information to perform services (e.g., payment processing, customer service, fraud prevention, hosting, analytics, marketing)

·        With third-party marketing partners for advertising and commercial purposes
In response to lawful requests or legal processes, including those from public authorities

·        If we believe your actions violate our policies or applicable law, or if disclosure is necessary to prevent harm or financial loss

·        In connection with business transactions such as mergers, acquisitions, joint ventures, divestitures, or corporate restructuring

·        With your consent or at your direction

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4. How We Manage Data Retention

We retain personal information for as long as required for the purposes described in this Privacy Policy and as permitted by applicable law. This generally includes retaining information after the end of our relationship if necessary for our legitimate business purposes.

You may request deletion or restriction of your information by contacting us (see “Your Rights and Preferences”). However, we may retain information for longer periods where required by law or where retention:

·        Aligns with statutory limitation periods

·        Enables compliance with mandatory legal obligations

·        Ensures accurate records in the event of complaints or disputes

Where processing is based solely on your consent, your information will be deleted, destroyed, or de-identified, subject to applicable legal requirements.

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5. Advertising and Analytics Services Provided by Third Parties

We may allow third parties to provide analytics services and display advertisements on our behalf. These entities may use cookies, pixels, device identifiers, and similar technologies to collect information about your use of the Site and other online services.

This information may be used to analyse trends, measure the effectiveness of content and campaigns, deliver targeted advertisements, and better understand your online behaviour.

We may also work with third parties to show you customised advertising on platforms such as Meta or Google. These platforms may match hashed information (e.g., your email address) with user accounts to deliver tailored content. You may have the ability to control these ads directly through the respective platform settings.

For information on how to disable cookies, see “Your Rights and Preferences”.

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6. Security

We implement robust administrative, technical, and physical safeguards to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, and destruction. While no method of transmission or storage can offer absolute security, we remain fully committed to taking every reasonable step to safeguard your information.

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7. Your Rights and Preferences

Account Information

You may update, correct, or request access to your account information by emailing info@luxsomanagement.com. You may also request that we amend, de-identify, delete, or restrict processing of your personal information. Please note that we may retain certain information as required by law or for legitimate business purposes, and cached or archived copies may be stored for a limited time.

Opting Out of Third-Party Marketing

To opt out of having your personal information shared with third-party marketing partners, please contact us at the email above. You may withdraw previously provided consent at any time.

Cookies and Tracking Technologies

You may refuse or disable cookies by adjusting your browser settings. Depending on your browser, you may choose to accept cookies, reject them, or receive a notification each time a cookie is sent.

Disabling cookies or similar technologies may limit certain Site functionalities. Deleting cookies may also reverse previous opt-out selections.

Some browsers transmit “do not track” signals; however, due to inconsistencies in implementation, we do not currently respond to such signals.

Promotional Communications

To unsubscribe from promotional emails, follow the instructions within those emails or contact info@luxsomanagement.com. You may still receive non-promotional communications relating to your account or ongoing business relationship.

Contact Us

If you have any questions or enquiries, contact us at:

PT. LUXSO VILLAS AND RESORTS
Jalan Persada No. 18, Kerobokan Kelod, Kuta Utara
Badung, Bali 80361
+62 811-3831-0881
info@luxsomanagement.com